Visitor Engagement and Administration Officer

Are you passionate about delivering exceptional visitor experiences and supporting the arts? Join the team at Cairns Art Gallery and play a key role in creating a welcoming, engaging and professionally run cultural destination.

We are seeking a dynamic and personable Visitor Engagement & Administration Officer to be the friendly face of the Gallery while providing essential operational and administrative support behind the scenes.

Two positions are available.

As a highly visible member of our team, you will be at the forefront of the visitor experience—welcoming guests, sharing knowledge about exhibitions and programs, and ensuring every visitor leaves inspired.

Beyond front-of-house duties, you’ll also support the smooth day-to-day operations of the Gallery through administrative coordination, event support, and collaboration with staff and volunteers.

The initial role is a 4 day on / 4 day off casual position which will include weekend work with the view to convert to a permanent position for the right candidates.

About The Role 

Visitor Experience & Front of House

• Deliver outstanding customer service to all visitors
• Provide information on exhibitions, programs and memberships
• Conduct guided tours and support public programs
• Assist with bookings, memberships, and enquiries (phone & email)
• Assist with events and special programs

Gallery Operations & Artwork Care

• Monitor gallery spaces to ensure artwork protection
• Uphold gallery policies and presentation standards

Administration & Operations

• Provide general administrative support, including to the Director
• Assist with bookings, memberships, and enquiries (phone & email)
• Assist with volunteer rosters
• Assist with ordering event and office supplies
• Support event delivery and day-to-day operations

What We’re Looking For

• You’re a people-focused professional who thrives in a dynamic, visitor-facing environment. You bring:
• Strong customer service and communication skills
• Excellent organisation and attention to detail
• Confidence working both independently and in a team
• Administrative experience and solid computer skills
• A proactive, positive attitude with a genuine interest in the arts

Essential Requirements

• Experience in a customer service role
• Administrative or office support experience
• Cash handling and transaction processing experience
• Current First Aid Certificate (or willingness to obtain)
• Valid Australian working rights

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